---
title: Troubleshooting and FAQ's
description: This article contains common troubleshooting issues and frequently asked questions when enabling the Eyemagnet Display software on compatible Samsung displays.
---

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# Troubleshooting and FAQ's

## This article contains common troubleshooting issues and frequently asked questions when enabling the Eyemagnet Display software on compatible Samsung displays.

### Troubleshooting

The following table describes common troubleshooting issues found when using the Eyemagnet Display software for the first time.

| **Issue** | **Resolution** |
| --- | --- |
| **Firmware Update Required** | The device should be updated to the latest supported version. Please refer to our Firmware Update Guide. |
| **No Network** | Ensure there is a valid internet connection to the device. A successful internet connection is indicated in the Samsung Network menu. |
| **No Content Scheduled** | Ensure there is valid content scheduled to the device within the [CMS](http://apps.eyemagnet.com/media). Please refer to our CMS User Guide. |
| **Black Screen or Blue Screen** | Ensure there is valid content scheduled to the device within the [CMS](http://apps.eyemagnet.com/media). Please refer to our CMS User Guide. |
| **No Audio** | Ensure both the device and the schedule, have a non-zero volume level within the [CMS](http://apps.eyemagnet.com/media). Please refer to our CMS User Guide. |

 

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